Frequently Asked Questions

Our general turnaround time is 2 weeks manufacturing time, this does not include postage time, postage times vary, although we mail the item within the desired time once it leaves our hands there is no guarantee it will arrive the next day. Please allow up to 5 working days delivery time.

For all custom orders, please fill out our contact form with all necessary details, and we will get back to you as soon as possible?

Once the product leaves our premises we are not liable for anything that is lost stolen or damaged via transit.

Our warehouse is open on weekdays between the hours of 9am-5pm.

On site delivery and installations will be an additional cost depending on the location of your venue, subject to our availabilities. Contact us via email at for a custom quote.

We highly recommend picking up all styrofoam and foamboard items, as the material fragile and is susceptible to damage in transit.

Please contact us via email at

All design drafts are sent to the client for approval prior to the production process.

A maximum of 3 design changes is allowed before an additional fee is incurred. Once the final design draft has been approved by the customer and production commences, we will NO LONGER be held accountable for any errors made. 

We do charge an urgency fee of $50 for items that are required within a week.

Yes pick up is available on weekdays between 9-5pm from our warehouse in Padstow NSW

All items are custom made for purchase, however we do have a range of neon signs available for hire that can be viewed here

Payment methods include credit card or Paypal

Unfortunately we do not offer returns, as all our items are custom made for purchase.